Ivey online in the shop purchased products return and will change politics
Definition of terms: buyer, trader, consumer means both physical and legal person.
user rights (Guarantee)
- If the goods are found to be defective, the consumer has the right to request the seller to eliminate the defect (repair or replace the goods free of charge, reduce the price).
- Repair and replacement of goods are the primary rights of the consumer. The customer has the right to request the seller to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires a disproportionate or inappropriately high cost.
- The goods must be repaired or replaced within a reasonable period of time, in such a way that the customer does not face a significant delay, taking into account the nature of the goods and the purpose for which he purchased the goods.
- Repair or replacement of the goods free of charge means that the seller will bear all costs (including postage, labor and material costs) necessary to ensure that the goods conform to the terms of the contract.
- The customer has the right to request a reduction in the price of the goods or to refuse the contract if one of the following conditions exists:
a) the goods cannot be repaired or replaced;
b) the trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
c) The repair or replacement of the goods by the seller will cause a significant delay to the customer.
- The customer has the right, in the case of withdrawal from the contract, to demand compensation for damages caused by non-fulfillment of the contract in accordance with the rules established by the legislation of Georgia.
- The customer does not have the right to withdraw from the contract if the defect in the goods is minor.
- return politics
- According to Article 13 of the Law of Georgia "On the Protection of Consumer Rights", except for the exceptions established by Article 14 of the same law, the user has the right to refuse a distance contract and/or an off-site contract within 14 calendar days without specifying any reason.
- This term is calculated: a) in the case of a service contract - from the conclusion of the contract; b) in the case of a purchase agreement - from the receipt of the goods by the customer or a third party designated by him (except the carrier); c) in the case of partial ordering of goods by the user - after the last item is taken into possession by the user or a third party designated by him (except the carrier);
d) in the case of a contract for the regular (determined periodicity) supply of goods - from the first time the customer or a third party designated by him (except the carrier) takes possession of the item.
- return conditions
- The customer has the right to submit a request for return of the purchased item within 14 calendar days after receiving the item. The term is counted from the moment the item is handed over to the customer. With the expiration of this period, the customer loses the right to request the return of the item. In order to take advantage of the mentioned request, the user is obliged to fill out the item return form (the form will be received through the e-mail of Ivey Ltd. info@iway.ge or on-site branch address Tbilisi, r. Aglais #32, store #29)
- In case of rejection of the contract, the user is obliged to: return the goods to the trader or a third party determined by him immediately after sending the notification about the rejection of the contract, but no later than 7 calendar days; to pay the direct (immediate) cost associated with the return of the goods.
- In the event that the characteristics of the item do not correspond to the data indicated on the site, the item has an initial defect or the item is damaged during transportation, the seller will provide the return of the product at its own resources.
- The customer is obliged to return the item in full with all the attached documents.
- The trader is obliged to return the amount paid to the customer within 14 calendar days after receiving the notification of return of the item. The merchant has the right to refuse to issue a refund until the goods have been returned or the customer has received proof of shipment of the goods, whichever is earlier.
- Refunds will be made using the same means of payment that the user used, unless the user agrees to use another means of payment.
- Rejection of the remote contract by the user automatically results in his withdrawal from the related contract and restoration of the original state.
- As a result of the refusal of the contract, the obligations assumed by the parties under the distance contract are nullified, and what the parties received by performing it is returned to them. Exception related to withdrawal from the contract without giving any reason
- Exception related to withdrawal from the contract without giving any reason.
- The customer has no right to refuse the goods or services whose price does not exceed 30 GEL.
- transportation of service value compensation rule
- In case of withdrawal from the contract by the customer, he will not be charged any costs (including delivery costs), unless the customer has chosen a more expensive delivery service than the standard delivery service offered by the trader or the price of the goods has been reduced as a result of a benefit that is not related to the goods. with determining the nature, characteristics and functioning. The obligation to cover the difference arising as a result of the reduction in the price of the goods shall not be borne by the consumer, if the trader has not provided him with full information about the right to refuse the contract provided for by this law.
You can get the full user agreement See here.
You can get detailed instructions for purchase and payment See here.