FAQ
Payment and order processing
Non-registered users can also place an order. To register, you will need an email address and a contact phone number. After selecting the desired products and adding them to the cart, you will be able to place an order.
The cost of an online order can be paid for with any VISA, MasterCard, AMERICAN Express card. For non-cash payments, you will need an invoice, which you will receive at the email address you provided during the order process.
No, payment is only possible with VISA, MasterCard and AMERICAN Express or cashless payment
Yes, you should contact our online sales managers. Please contact us to make a request 511239088
This service is currently unavailable 04.04.2026
Delivery service
You are entitled to free shipping if the order is:
From 100 GEL – up to 100 kg
The cost of delivering an order that does not meet the above conditions is calculated individually at the time of placing the order, based on the overall dimensions of the product.
To avail of delivery service in the region, please contact our sales manager
No, delivery to the floor is not included in the price. All orders are delivered to the entrance/gate. The cost of delivery to the floor is calculated individually, depending on various parameters (elevator availability, floor and order weight). For detailed information, please contact us 511239088
Self-pickup of the order
When you go to the checkout page, select the delivery method "Cash on delivery" and continue to checkout.
Your order can only be completed from the branch where there is a balance at that moment.
Please note that if the ordered items are located in different branches, the order collection period will be extended and self-pickup will not be possible on the same day. In this case, our representative will contact you to clarify the details.
General questions
After registration, you will be taken to your personal page. Here you can view your order history, create a wish list, use the product comparison feature, or cancel your order.
☎ Contact phone: 511239088
✉ Hypermarkets: [email protected]
Product return
You can return the product if the product has a factory defect (which does not include mechanical damage), or if the hypermarket made an error when placing the order, as a result of which you received the wrong model and/or a product with the wrong characteristics
Products are subject to return within 14 days of purchase, provided that the product packaging is not damaged, the product appearance and consumer properties are preserved.
- Products after opening the factory packaging
- Textile products and decorative items (including New Year's accessories);
- Cable products (wires, wiring, cables, etc.);
- Building materials, such as colored paint; custom products (linoleum, carpets, etc.);
- Household chemical products;
- In the garden: plants, pesticides, agrochemicals and soil;
- Overalls and leisure items;
- Stationery, toys, hunting products, pyrotechnics, etc.
- Undervalued product.
Refunds depend on the speed of processing the request. Typically, refunds take 3 to 5 business days.
To request a refund, you will need to present a receipt and proof of identity
To request a return, please contact our employee and fill out a return form
