Return and exchange policy for products purchased at www.iway.ge online store 

Definition of terms: Buyer, trader, consumer refers to both an individual and a legal entity.

User rights (warranty)

  • If the goods are found to be defective, the consumer has the right to demand that the seller eliminate the defect (repair or replacement of the goods free of charge, price reduction).
  • Repair and replacement of goods are the primary rights of the consumer. The consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonable costs.
  • The goods must be repaired or replaced within a reasonable time, without causing the consumer significant disruption, taking into account the nature of the goods and the purpose for which they were purchased.
  • Free repair or replacement of goods implies that the trader bears all costs (including postage, labor, and materials) necessary to ensure that the goods comply with the terms and conditions stipulated in the contract.
  • The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:

a) the goods cannot be repaired or replaced;

b) the trader has not repaired or replaced the goods within a reasonable time and the consumer has lost interest in the performance of the contract;

c) The repair or replacement of the goods by the trader would cause significant inconvenience to the consumer.

  • In the event of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia.
  • The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.
  1. Return Policy
  • According to Article 13 of the Law of Georgia on Protection of Consumer Rights, except for the exceptions established by Article 14 of the same law, the consumer has the right to withdraw from a distance contract and/or an off-site contract within 14 calendar days without giving any reason.
  • This period shall be calculated: a) in the case of a service contract - from the conclusion of the contract; b) in the case of a purchase contract - from the receipt of the goods by the consumer or a third party designated by him (except the carrier); c) in the case of a piecemeal order of goods by the consumer - from the receipt of the last item by the consumer or a third party designated by him (except the carrier);

d) In the case of a contract for the regular (determined periodic) delivery of goods - upon the first receipt of the item by the consumer or a third party designated by him (other than the carrier).

  1. Return conditions
  • The consumer has the right to file a request for the return of the purchased item within 14 calendar days from the date of delivery of the item. The period is calculated from the moment the item is transferred to the consumer. Upon the expiration of this period, the consumer loses the right to request the return of the item. To exercise this request, the consumer is obliged to fill out the item return form (the form will be received by Aiway LLC via e-mail [email protected] or at the branch office at Tbilisi, R. Aglaia #32, Shop #29)  
  • In case of withdrawal from the contract, the consumer is obliged to: return the goods to the trader or a third party designated by him immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days; pay the direct costs associated with the return of the goods.
  • If the characteristics of the item do not match the data specified on the site, the item has an original defect, or the item is damaged during transportation, the seller will ensure the return of the product using its own resources.
  • The customer is obliged to return the item in full along with all accompanying documents.
  • The trader is obliged to refund the amount paid by the consumer within 14 calendar days of receiving the notification of the return of the item. The trader has the right to refuse to refund the amount until the goods are returned or until the consumer receives proof of shipment of the goods, whichever is earlier.
  • The refund will be made using the same payment method used by the customer, unless the customer agrees to use a different payment method.
  • The consumer's withdrawal from a distance contract automatically results in his/her withdrawal from the related contract and restoration of the original status.
  • As a result of withdrawal from the contract, the obligations assumed by the parties under the distance contract are nullified, and what the parties received from its performance is returned to them. Exception related to withdrawal from the contract without any grounds
  • Exception related to the withdrawal from the contract without giving any reason.
  • The consumer does not have the right to refuse a product or service whose price does not exceed 30 GEL.
  1. Rules for reimbursement of transportation service costs
  • In the event of the consumer's withdrawal from the contract, he shall not be liable for any costs (including delivery costs), except in the case where the consumer has chosen a delivery service that is more expensive than the standard delivery service offered by the trader or the price of the goods has been reduced as a result of a benefit that is not related to determining the nature, characteristics and functioning of the goods. The consumer shall not be liable for the difference arising from the reduction in the price of the goods if the trader has not provided him with full information about the right to withdraw from the contract provided for by this Law.

The full consumer agreement can be found here.

Detailed purchase and payment instructions can be found here.